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shu uemura singapore Terms and Conditions

  1. General

    • 1.1

      Thank you for using and accessing http://www.shuuemura.com.sg/ (Website). Please read these terms and conditions (Terms) before using the Website which is operated by L'Oréal Singapore Pte Ltd (registration no.: 199001413D) (L'Oréal or we, our or similar pronoun). By using the Website, you signify your acceptance of the Terms in consideration of which L'Oréal provides you with access. From time to time L'Oréal may change the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. Your use and access of the Website following any change constitutes your agreement to follow and be bound by the terms as changed. If at any time you do not wish to accept the Terms, you shall not use the Website. From time to time L’Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing these competitions and promotions. A reference to Website includes a reference to the Microsite (as defined below). A reference to Terms includes a reference to the Additional Terms relating to the Microsite (as set out below). References to your use or access (in any grammatical variation) of the Website is deemed to include any use or access by a third party where the third party uses or accesses the Website with your computer. Including in all grammatical form is construed without limitation.

    • 1.2

      Changes to the Website: You accept that L'Oréal may change the content or technical specifications of any aspect of the Website at any time at L'Oréal 's sole discretion. You further accept that these changes may result in you being unable to access the website.

    • 1.3

      Entire Agreement: Except as provided otherwise in these Terms, the Terms are the entire agreement between us and supersede any prior understanding or agreements (written or oral).

    • 1.4

      Governing Law and Jurisdiction: The Terms are governed by Singapore laws and the parties submit to the exclusive jurisdiction of the Singapore courts.

    • 1.5

      Indemnity: You agree to indemnify, defend, and hold harmless each of L’Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal, its employees, representatives or agents, by a third party, to the extent that the claim, suit, action or other proceeding brought against L’Oréal, its employees, representatives, suppliers or agents is based on or arises in connection with:

      • your access or use of the Website;
      • any breach by you of the Terms;
      • a claim that any use of the Website by you (i) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (ii) is libellous or defamatory, or otherwise results in injury or damage to any third party;
      • any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or
      • any misrepresentation or breach of representation or warranty made by you.

      You agree to pay L'Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any of these third party claim, suit, action or proceeding attributable to any these third party claim.

    • 1.6

      Intellectual Property:

      • The Website, including text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material (Content) is owned by L’Oréal or its affiliates. The Content is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by L’Oréal and content owned or controlled by third parties and licensed to L’Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website.
      • You may not use any of the Content, L’Oréal's trademarks or trade names without L’Oréal's prior express written consent and you acknowledge that you have no ownership rights in and to the Content or any of those names and marks.
      • You agree to notify L’Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
    • 1.7

      Licence and Download Rights:

      • You acquire no rights or licences in or to the Website or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.
      • Download is permitted by L'Oréal on the following conditions:
        • you make no more than one printed copy of such download and no further copies of such printed copy are made;
        • you make only personal, non-commercial use of the download or printed copy; and
        • you retain on such download or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you shall not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You shall not make any part of the Website available as part of another website, whether by hyperlink framing on the Internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.
    • 1.8

      Limitation Of Liability:

      • Your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website.
      • To the full extent permitted under applicable laws, L’Oréal shall not be liable to you or any third party for any direct, special, indirect, consequential, incidental or exemplary damages, or lost profits, loss of data or loss of use, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or any other cause, even if L’Oréal has been advised of the possibility of the loss, arising from your use of the Website.
      • L'Oréal's liability arising out of or in connection with these Terms, whether based on warranty, contract, tort (including negligence) or any other cause, shall be limited to a maximum of S$1,000.00.
    • 1.9

      Links. There may be links that will let you leave this Website or that will let you access this Website from third party sites. Linked third party sites are not under the control of L’Oréal and L’Oréal is not responsible for the contents of any linked site or any link contained in such a linked site. Existence of links to other third party sites is not an endorsement by L’Oréal in favour of such site or the products or services contained in any linked site. To the extent that this Website contains links to or may be accessed from outside services and resources, the availability and content of which L’Oréal does not control, any concerns regarding any of these services or resources or any link to them must be directed to the particular outside service or resource.

    • 1.10

      Territory: The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website. L’Oréal does not represent that the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

    • 1.11

      No Reliance. While L'Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L’Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

    • 1.12

      No Warranty: To the full extent permitted under applicable laws,

      • the Website and the Content are provided "as is" excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L’Oréal further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected;
      • L'Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L’Oréal is not liable for any damage you may suffer as a result of such destructive features; and
      • L'Oréal shall not be held responsible for Content provided by third parties. L’Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website.
    • 1.13

      Age: You confirm that you are at least 21 years of age , and are fully able and competent to enter into the terms, conditions, obligations, confirmations, representations, and warranties set out in these Terms and to abide by and comply with these Terms. If you are less than 21 years of age, you confirm that you have your parent's or legal guardian's consent and permission to enter into the terms, conditions, obligations, confirmations, representations, and warranties set out in these Terms and to abide by and comply with these Terms.

    • 1.14

      Permissions: If you would like information about obtaining L’Oréal's permission to use any of the Content or if you would like to link your website to the Website, email your enquiry enquiries@shuuemura.com.sg.

    • 1.15

      Severance & Waiver: If any of these Terms is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms is deemed a continuing waiver of the affected term or any other term.

    • 1.16

      Third Party Rights: A person who is not a party to this Agreement has no right under the Singapore Contracts (Rights of Third Parties) Act (Chapter 53B) for time being in force to enforce or enjoy the benefit of any term of this Agreement.

    • 1.17

      Transmission and Feedback: Any information you transmit through this Website is subject to L’Oréal's privacy policy and remains L’Oréal's property. You are prohibited from transmitting to or from this Website any unlawful, threatening, libellous, defamatory, obscene, inflammatory or pornographic material or other material that could give rise to any civil or criminal liability under law. You agree that L’Oréal may use and/or disclose information about your demographics and use of the Website in a manner that does not reveal your identity. If you have any questions regarding the Terms or Website, you may contact enquiries@shuuemura.com.sg.

  2. Cookies

    • 2.1

      What are they: A cookie is a small file that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

    • 2.2

      We use them to help you navigate our website efficiently and perform certain functions. We will not use cookies to store any personally identifiable information about you that others could read or understand. We do not use cookies to track your Internet usage after leaving our site.

    • 2.3

      Do I want to stop them? Due to their main role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of this website. We explain below the cookies we use. For third party cookies we explain where possible how you can block these.

    • 2.4

      If you do not make block cookies then you will be treated as having accepted all cookies on this site. You can change your mind in subsequent visits and change your cookie status for our site.

    • 2.5

      If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site or from using the site as easily as you might), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. For more information go to www.aboutcookies.org.

    • 2.6

      Which cookies are being used on this site?

      • Generally only Google Analytics (optional): -utma, -utmb, -utmc, -utmz: These cookies are used to collect information about how visitors use our site. For more information visit http://www.google.com/intl/en/policies/privacy/.
      • Floodlight Tags: Floodlight Tags are something we use to track measure and report on activities that happen when you see or click on one of our advertisements somewhere on the web and then either click through to our website from that ad or visit certain pages on our website within 30 days of having seen one of our advertisements somewhere on the web.
    • 2.7

      Third party Cookies:

      • Social Network Icons: On our website we may use social networking icons and sometimes embed video content from websites such as YouTube. As a result when you visit a page with content embedded from for example YouTube or click on a social network icon it will take you to a link to that social site which will present you with cookies from that site. We do not control the dissemination of these cookies and you need to check with the applicable third party website for more information.
  3. Privacy Policy

    • 3.1

      What information do we collect? We collect personal information (Personal Information) that includes name, NRIC, passport number, mailing address, email address, contact numbers, including residential phone number or mobile phone number, date of birth, communication preferences, contact information for friends you may wish us to contact (for example, Refer a Friend messages) and any other Personal Information provided by you.

    • 3.2

      When do we collect Personal Information? Personal Information that we collect and process may be generated though the purchase of our products or services or use of our Websites. We collect Personal Information when you:

      • sign-up for any mailing list operated by us;
      • purchase our products or services;
      • submit any personal data questionnaires;
      • submit a request to collect samples from our brands;
      • participate in our rewards programme;
      • visit our Websites or online advertisements; and
      • visit our Websites or online advertisements; and

      We may also collect Personal Information where it is already publicly available or when you disclose to us through other channels (physical or electronic) or dealings.

    • 3.3

      Consent:

      • By submitting Personal Information to us, you consent to the collection and use of your Personal Information by us, for the purposes stated in this privacy policy. You also consent to the disclosure and transfer of the Personal Information within and outside Singapore, solely in connection with these purposes.
      • You can withdraw your consent at any time via email or in writing to enquiries@shuuemura.com.sg or to L'Oreal at 1 George Street #19-01/03 One George Street Singapore 049145 or its registered address for the time being.
      • We may require seven business days to process your request for any update of particulars or withdrawal of consent to take effect.
    • 3.4

      Personal Information may be combined with other information to help us tailor our communications to you and to develop holistic services.

    • 3.5

      If you have an existing relationship with us prior to 2 January 2014 or consented to receiving calls and messages, you will continue to be updated on our promotions and marketing campaigns. If you no longer wish to continue to receive marketing calls or messages, you may withdraw your consent as described below.

    • 3.6

      What do we do with your Personal Information?

      • We use Personal Information only in accordance with this privacy policy.
      • If you have consented, we use Personal Information to send you email, SMS and other communications containing product information, cosmetic tips or promotions.
      • Except as described in the Business Transfers clause below, with your consent we may provide Personal Information to third parties for their use in marketing their products or services to you.
      • We do not sell Personal Information.
      • We may share Personal Information with our affiliates.
      • We use Personal Information for the purposes of our ordinary course of business, including:
        • to provide you with personalized services;
        • to enable us to develop, deliver and improve our products, services, content and advertising;
        • to administer our websites;
        • to improve your experience with us;
        • to send important notices, such as communications about products and services, special offers or changes to our terms, conditions and policies;
        • to respond to your queries;
        • for internal purposes such as auditing, data analysis and research; and
        • to improve our products, services and customer communications.
      • Except as described in this privacy policy, we do not otherwise disclose Personal Information.
    • 3.7

      Third Parties: We may retain other third parties to perform functions on our behalf that are consistent with this privacy policy. Examples of these third parties include data analysts, customer support specialists, email vendors, web hosting companies and fulfilment companies (including companies that coordinate mailings). These third parties may be provided with access to Personal Information needed to perform their functions, but they cannot use the Personal Information other than on our behalf and in accordance with this privacy policy.

    • 3.8

      Business Transfers: As we develop our business, we may sell certain of our assets. In these sales, user information, including Personal Information, generally is one of the transferred business assets. By submitting your Personal Information on the Website you agree that your data may be transferred as a business asset in these sales. You may choose not to have your information transferred as a business asset by contacting us as described below.

    • 3.9

      Compliance with Law: We may disclose Personal Information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

    • 3.10

      Transfer of Data to Other Countries: The databases in which Personal Information is stored are located in Singapore and other countries that may have varying legal protections applicable to personal information. Databases that receive and store your Personal Information are required to comply with this privacy policy, regardless of location.

    • 3.11

      Storage of Personal Information: We as soon as reasonably possible will delete or otherwise anonymise Personal Information that is no longer required for business or legal purposes.

    • 3.12

      Updating Your Information: You can review, change or request deletion of your Personal Information by contacting enquiries@shuuemura.com.sg.

    • 3.13

      Opt-Out and Managing Your Preferences: You can choose whether or not you would like to receive email from us. You may change your preferences at any time clicking the "unsubscribe" link at the bottom of each email you receive from us, or emailing us at enquiries@shuuemura.com.sg. You may unsubscribe from receiving text messages, by sending an SMS with UN to 9853 9064, or emailing us at enquiries@shuuemura.com.sg. You may also choose not to receive mail or phone communications by emailing us at enquiries@shuuemura.com.sg and specifying that this is your preference.

    • 3.14

      Contact Us: If you have any questions about this privacy policy, you can contact us via email or in writing to consumer@sg.loreal.com or 1 George Street, #19-01/03 One George Street, Singapore 049145 (or our registered address for the time being).

    • 3.15

      Policy Updates: We may update our Privacy Policy at any time in response to changes to applicable laws or our practices.