inspired by an aesthetic and professional spirit of the artisan, shu uemura was developed on the founder's holistic philosophy that beautiful make-up starts with beautiful skin. with true Japanese art of service, please allow us to bring you into the world of shu uemura to find your own unique beauty.

shu fanatic is a loyalty program by shu uemura (a member of the family of brands under the L’Oreal Singapore Pte. Ltd. portfolio).

to join, simply approach any one of our shu uemura makeup stylist at our shu uemura boutiques in Singapore by clicking here.

your shu fanatic membership account will be activated on the day of successful registration.

your shu fanatic ID is the mobile number which was used during registration. please remember to provide your mobile number to our makeup stylist when enquiring about your shu fanatic account at our shu uemura Boutiques.

you can earn shu fanatic points when you make purchases of shu uemura products from:

(i) any official shu uemura boutique in Singapore here and/or
(ii) our authorized retailers and partners. (“qualifying purchases”) please note the following does not fall within the meaning of “qualifying purchases”

(a) any services provided by shu uemura; (b) any products or services sold/provided by any duty-free outlet (both within and outside of Singapore)

every s$1 (nett spend)(excluding GST, service charges, credit card charges/fees, and other transaction fees) on qualifying purchases will earn one (1) shu fanatic point. each shu fanatic point will be rounded down to the nearest whole number.

any shu fanatic points earned from the Qualifying Purchases will be reflected in your account within one (1) working day after the date of purchase.

yes! log into your account here to check your member account details.

please log into your account here and update your information at any time.

please log into your account here, and go to ‘Rewards’ to choose which gift voucher you would like to redeem with your available shu fanatic points. you will receive a confirmation SMS of the gift voucher redeemed via your registered mobile number within 48 hours. please present the confirmation SMS at any of our shu uemura boutiques to enjoy the gift voucher for your next purchase.

only one (1) voucher may be used against one (1) shu uemura product. up to five (5) vouchers may be used in a single transaction if there are multiple shu uemura products purchased in the same transaction.

all vouchers (gift vouchers and tier welcome vouchers) cannot be used for services, purchases of sets or together with other ongoing promotions.

please note once a redemption request has been submitted it cannot be changed, and any deduction of shu fanatic points cannot be reversed.

all shu fanatic vouchers are valid for thirty (30) days from the date of online redemption.

refunds must be made at the initial store of purchase within thirty (30) days of purchase together with the valid receipt. when you request for a refund, you will be required to return all products, travel sizes given during the purchase. any vouchers redeemed and used with points from the transaction will be deemed invalid and the voucher value will not be refunded.

exchanges must be made at initial store of purchase within ninety (90) days of purchase together with the valid receipt.

your shu fanatic points will expire on each anniversary of the date of activation of your account. for example, if your account was activated on 1 January 2020, your shu fanatic points earned between 1 January 2020 and 31 December 2020 will be valid until 31 December 2020. if the same account (which was activated on 1 January 2020) was updated to the next tier on 1 May 2020, your shu fanatic points will continue to expire on 31 December 2020.